A Driving Force In Castle Hills

A Driving Force In Castle Hills

by Susan Neuhalfen

After spending 25 years in corporate America, Paul Adams sold his heating and air conditioning business but didn’t want to retire. He was looking for a way to still work and to satisfy his entrepreneurial bug. He wanted to start a service similar to Uber and Lyft, so he and his partners started working focus groups and talking with residents in our North Texas community.

“We had several ideas including running electric cars,” said Adams. “The one thing that people kept emphasizing was that they wanted a transportation option that was safe even to transport their kids without an adult.”

Adams, along with co-founders Alex Miller and Zane Butter, started Bubbl in 2016 as an alternative method for customers seeking safe and secure transportation of families. Bubbl is different from Uber and Lyft in that it is much more specialized. For starters, Bubbl drivers are current and former law enforcement officers. They provide escorts to and from doors, assistance with luggage, help getting in and out of the car, and the driver will even send texts to parents when a child safely arrives at his destination.

Once word spread about Bubbl, in addition to becoming a specialized transporter for children over the age of 8, their clientele grew to include seniors and people with special needs. Since the drivers are off-duty and retired police officers, they have already been trained to assist people with special needs as well as the elderly with challenges such as dementia and Alzheimers.

“Who we started as and who we are today are two different animals,” said Adams. “The customers shaped who we are.”

Today 53% of Bubbl’s clients are seniors and persons with special needs. The senior clients typically travel from assisted living to and from the doctors’ offices and need assistance entering and exiting. Customers may even rent an officer by the hour. That way an elderly person may run to the pharmacy, grocery store, hair appointment and lunch with a driver to help her safely arrive at her destinations as well as be escorted to and from the buildings.

“We have a personalized, white glove kind of service,” said Adams.

For those with special needs many just need a ride to their place of employment but aren’t legally able to drive. Bubbl was just awarded another contract for June in Dallas for 200+ special needs residents that they will take to and from their employers.

There is yet another advantage to having active or retired officers as your drivers which has spawned another segment of their business. Bubbl Dash is a delivery/courier service for people wanting to transport just about anything including payroll checks, jewelry settings, legal documents or other protected cargo.

In addition to the safety of a law enforcement officer, Bubbl owns and insures every car and is video recording inside and outside the car. They also have GPS on every vehicle.

“There are so many people looking for a service like this,” said Adams. “We try to help everyone we can. We try to never say no.”

Bubbl currently has over 3,000 customers in Dallas/Plano/Frisco/Richardson area, which includes Castle Hills, as well as in Austin. Soon they will be adding Denver, Houston, Austin and Fort Worth. Bubbl is available for ride services through Bubbl-Castlehills.com. The Bubbl mobile iOS application is currently available for registration in the Apple Store.

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